Posted 26Jan2016: NWG Solutions, LLC is one of the area’s largest technical support companies serving small to medium sized businesses with on-site computer and IT related support. We are currently accepting resumes for a Technical Support Professional with superb customer service skills to work in a highly demanding, highly rewarding field. Our customers include some of the fastest growing businesses in the area who expect the best from their IT support firm.

We offer competitive benefits, a comprehensive continuing education program and unlimited paid-time off.

Job Responsibilities:

  • Installation, support and maintenance of Microsoft suite applications (server and workstation operating systems and applications) in a LAN/WAN environment.
  • On-site and remote hardware, software and network fault location and resolution.
  • Hardware component upgrades and installations.
  • Network design, maintenance and installation.
  • Virus and spyware removal and detection.
  • Data recovery and data industry best practice implementation.
  • Must be able to work nights and weekends as needed.


  • Must have at least 3-5 years’ experience in IT support.
  • Must have experience with Microsoft Server
  • Microsoft certifications preferred but not required

Personal Skill Set Requirements:

  • Ability to interact with customers in a polite and professional manner.
  • Strong analytical and troubleshooting skills.
  • Ability to assess situations quickly and thoroughly.
  • Ability to work within client environment with as little intrusion as possible.
  • Excellent communication and documentation skills.
  • Ability to communicate technical information to a largely non-technical audience.
  • Organize and manage tasks and projects efficiently.
  • Work autonomously while maintaining communications with co-workers and clients.
  • Demonstrate integrity, fairness, and a strong sense of team spirit.
  • Strong written and verbal communication skills.

Job Type: Full-time

Required experience:

  • Information Technology/Microsoft Sever: 3 years

For more info and to apply, visit